This policy applies to personal information being collected from PJR Communications clients and potential clients.
Our promise to you
PJR Communications is committed to protecting the privacy of the personal information of its clients, potential clients, staff, and anyone else involved with our company. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that is shared with us.
During the course of our various projects and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of this information is subject to consent. Our privacy practices are designed to achieve this.
PJR Communications is committed to protecting the privacy of its stakeholders. Most importantly: Your personal right to confidentially and privacy will be protected.
Access to information about individual clients
We will be pleased to inform clients of the existence, any use, and disclosure of personally identifying information, and provide access to that personal information, subject to exceptions assigned by law, within 30 (thirty) days of a receipt of a written request directed to:
PJR Communications, Inc.
471 Smythe Street, P.O. Box 27009
Fredericton, NB, E3B 9M1
Defining Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual or company, if they are supplied to PJR Communications through surveys or conversations. Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.
Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.
How we collect personal information
PJR Communications collects personal information about an individual only when it is voluntarily provided. Typically, we will seek consent for the use or disclosure of personal information at the time of collection. In certain circumstances, we may wish to use personal information previously collected for a new purpose (i.e. a purpose that was not stated at the time the information was collected). In this situation, we will notify the individual by way of an email or mail and give the opportunity to opt-out of such new use.
PJR Communications collects personal information when new agreements are made, when PJR Communications materials are requested, or uses some of our web services.
We will not, as a condition of interaction with PJR Communications, require consent to the collection, use or disclosure of information beyond that required to fulfil the explicitly specified and legitimate purposes for which information is being provided.
Personal information gathered by PJR Communications is kept in strict confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
The personal information we collect is used to carry out the transaction requested or authorized by the client. This may include using personal information to process a transaction, send the information or materials requested, register for one of our events, keep individuals informed about PJR Communications events and news, ask for support, and do all the things necessary to develop and maintain our relationships with clients and journalists.
We routinely offer individuals we deal with the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected. If at any time, an individual would like to have their information updated or removed from one of our mailing lists, they are asked to email us with the request at Talk@PJRCommunications.com or call us at +1 888.4PJ.RYAN and we will make the adjustment(s) to personal information within 30 (thirty) days.
If an individual has not opted out of receiving promotional information from our head office, we may also use contact information to provide information about PJR Communications developments or activities, upcoming events or other opportunities.
Website and electronic commerce
When you visit our website at PJRCommunications.com we may collect non-personally identifying information. We may collect and use IP addresses to analyze trends, administer the site, track browsers’ movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We use password protocols and encryption software to protect personal and other information we receive when a product or service that involves a commercial transaction is requested and/or paid for online. Our software is routinely updated to maximize the protection of such information.
How we protect personal information
PJR Communications takes commercially reasonable steps to protect personal information against unauthorized access and to maintain the accuracy and proper use of the information by means of appropriate physical, technical and organizational measures. All online transactions and contributions on our website occur through a safe, private, and secure system that protects the individual’s personal information.
Retention and disposal of personal information
PJR Communications retains personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
We regularly review our privacy practices for our various activities and update our policy. Please check our website on a regular basis for information on our most up-to-date practices.
How to opt-out, request access or update personal information
PJR Communications makes commercially reasonable efforts to keep files complete, up-to-date, and accurate. Should an individual wish to access, update or correct personal contact information, request removal from our mailing list or discuss a privacy concern with us, please contact our Privacy Office by mail at 471 Smythe St, P.O. Box 27009, Fredericton, NB, E3B 9M1 or call at +1 888.4PJ.RYAN or send an e-mail to Talk@PJRCommunications.com.
Further information on privacy and your rights in regard to personal information may be found on the website of the Privacy Commissioner of Canada at www.priv.gc.ca/en/
Concerns and complaints
PJR Communications is committed to treating clients, potential clients, employees, journalists, and all other stakeholders with respect and consideration. Regardless of best efforts, there will be times when errors and misunderstandings can occur. Whatever the circumstances, the resolution of the problem to the satisfaction of all parties is the primary concern of PJR Communications. You can contact us in writing at:
PJR Communications, Inc.
471 Smythe St, PO BOX 27009
Fredericton, NB E3B 9M1
Please be sure to include the following in your message or letter:
- Address and telephone number where you prefer to be reached;
- The nature of the complaint; and
- Details relevant to the matter and with whom you have already discussed the issue.
Efforts will be made to respond to concerns and complaints in a timely manner.
Further information on privacy and your rights in regard to your personal information may be found on the website of the Privacy Commissioner of Canada at www.priv.gc.ca/en/